We are very flexible – lock box, meet in person, key copy. Let us know what suits you at time of booking.

It’s entirely up to you. Many of our clients provide us with access to their homes, allowing us to clean while they’re away. If you prefer to be present, we’re more than happy to work around your schedule.

The duration of a cleaning session depends on the size and condition of your home, as well as the type of services you choose. We can always provide an estimated timeframe based on your specific requirements.
Depending on the number of cleaners assigned, as a guide:
2 bed 1-2 hours
3 bed 2-3 hours
4 bed 3-4 hours
5 bed 4+ hours

We know shit happens! Kids wake up sick, dog ate something it shouldn’t have…
If possible, please advise us at least 24hrs prior to your clean so we can reschedule you.
1st Cancellation – free
2nd Cancellation – 50% charge

Absolutely. We prioritise the safety of your loved ones and pets. Our cleaning products are from the Australian made company For All and are eco-friendly and non-toxic, ensuring a clean and healthy environment without any harmful residues.

Of course! We understand that every home is unique. We offer customisable cleaning packages to address your specific requirements. Whether you need a deep clean, focus on certain areas, or have specific instructions, we are here to accommodate your preferences.

Yes, we are fully insured with public liability over 5m. You can trust our reliable and professional team to enter your home and provide top-notch cleaning services.

While we handle your belongings with care, accidents can occasionally happen. Rest assured, we are fully insured, and if any damage occurs due to our negligence, we will take full responsibility and ensure the issue is promptly resolved.

Booking a cleaning service is easy! You can email us hello@so-clean.com and simply provide your details and preferred date and time, and we’ll get straight back to you!